It's easy to manage your returns online at SoftwareMedia.com—We'll even pay for the shipping!
Once you receive your software, you have 60 days to decide whether to keep it. If you are unsatisfied, simply fill out a product return form and we'll send you a pre-paid FedEx air bill within 3 business days. Then just drop the package at any FedEx location and we'll take care of the rest.
Products that have been activated, registered, damaged, or are otherwise unsaleable are not eligible for return, will be shipped back to you and are subject to additional shipping charges and/or restocking fees. This is determined by SoftwareMedia after careful inspection of contents and verification with the manufacturer that the product has not been registered or activated. Once your return passes quality control your refund will be issued within 72 business hours.
While SoftwareMedia.com makes every attempt to ensure satisfaction with your purchase, whenever you choose to have a software key sent electronically, that sale is considered final. SoftwareMedia cannot issue refunds once product keys have been distributed. It is the responsibility of the buyer to know the system and compatibility requirements of the product prior to purchasing. If there are technical issues that prevent access to your software purchase, please contact our support team for assistance.
The no-hassle, no-questions asked returns procedure is valid for 60 days after receiving your product. However, you may still return or exchange up to 60 days after the order date by calling Customer Service (1-800-474-1045) to request an RMA number and further instructions. Depending on the condition of your software and other circumstances, returns during this period may be subject to a 15% restocking fee.