Installation Guides

• Add SoftwareMedia as Partner of Record
• How to Install Office 2013 & Office 2016

Order Issues

• How do I request a formal PDF invoice?
• Why is there a pending transaction showing on my bank account?
• Why is my card being declined?
• Why is my order on hold?
• Why is my product key stating invalid?

About SoftwareMedia.com

• Do you offer support?
• What are your business hours?
• Is your site secure?
• How can I submit my feedback about your company?
• What wholesale options do I have?

Shipping Information

• Why does my licensing purchase take 24-48 hours to process?
• Where do I get my download directions?
• How much is shipping? How long does it take?
• Has my order shipped?
• How can I track my order?
• Do you ship on Saturday or Sunday?

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Policies

• What is your cancellation policy?
• What is your Return Policy?
• What is your Privacy Policy?
• What if there is an error on the site?

Payment Information

• What payment methods do you accept?
• Where do I enter coupon/promo codes?
• Can I pay with multiple forms of payment?
• How do I check the balance of my gift card?
• Do you accept Purchase Orders?
• Do you accept COD?

Microsoft Audits

• I received a self audit from Microsoft, what is my first step?
• What kind of information am I required to share with Microsoft?
• Should I install the MAP (Microsoft Assessment and Planning Toolkit) software?
• Is Microsoft conducting the Audits or a Third Party?
• How can Softwaremedia.com assist me if I get Audited?

Other Microsoft Questions

• Which Microsoft Office is right for me?
• How does Open value differ from Open Business?
• Why is there a 5 license minimum?
• What is a CAL?
• How are Open License products sent?
• How do I re-download my Office 2013 product?

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Products, Terminology, and Definitions

• Do we have a product in stock?
• What does On Backorder mean?
• What is OEM software?
• What is a CAL?
• I can't find the product I'm looking for.